Terms & Conditions.

1.0 General

1.1. An initial introductory visit and assessment will take place with all dogs/pets prior to using Fur & Field Pet Services. FFPS reserves the right to refuse to provide services for any dog/pet where it is deemed in their absolute discretion to be, or have the potential to be, dangerous or disruptive.

1.2. The Client agrees that on booking services for their dog(s)/pet(s), FFPS has relied on the Client’s representation that their dog(s)/pet(s) is in good health and has not harmed or shown aggressive or threatening behaviour to any individual and or any other dog or pet, and the Client agrees to notify FFPS immediately of any unwelcome, aggressive, procreative or dangerous behaviour of their dog/pet that has the potential to cause harm to any other individual or dog/pet.

1.3. The Client must inform FFPS of any allergies or intolerances that their dog/pets may have.

1.4. FFPS will not agree to provide services for aggressive animals, including those who have a history of aggression towards people or other dogs.

1.5. FFPS will ensure all reasonable care is taken to look after your pet, and whilst we will make every effort to ensure your pet is well looked after in your absence, FFPS cannot be held liable for any loss, injury or death to a pet either inside or outside of the home whilst in our care.

1.6. FFPS will ensure that appropriate insurance is maintained, including Public Liability cover. The insurance only covers FFPS, for the duration of the selected service and only for the services agreed.

1.7. The Client is responsible for the full cost of treatment of any injuries or illness that their dog and/or pet receives whilst under the care of FFPS, including any other associated costs e.g. call-out charges.

1.8. Pet Insurance is always recommended for peace of mind.

1.9. The Client must provide FFPS with the name and contact number of someone who can be contacted in emergencies and who is capable and authorised to make decisions about their pet in the event of an emergency. If the contact is not available, the Client authorises the staff of FFPS to seek such veterinary advice and/or treatment and make decisions (on veterinary advice) that is in the best interests of the animal. Where possible this will be carried out by the Client’s usual/preferred vet, but this cannot be guaranteed (e.g. in an emergency) and the Client accepts that FFPS may use any registered Vet. The Client agrees to pay all such costs immediately on pick-up of their dog, or by agreement with FFPS. FFPS will always endeavour to contact either the Client or Emergency Contact prior to independently seeking veterinary advice and/or treatment.

1.10. The Client agrees to provide keys or arrange access to dogs and/or pets for the agreed service and appointment; failure to do so will result in the cancellation of that day’s service and will be paid for in full by the Client. FFPS will ensure that all keys provided are kept secure and will not be stored identifying address details. The Client should advise on the use of burglar alarms or any other security devices. The Client must ensure that other pets within the house that are not allowed outside (e.g. cats) are kept away from access doors.

2.0 Bookings

2.1. No bookings will be confirmed until an introductory ‘Meet & Greet’ visit and assessment has been carried out and a “New Client Intake Form” has been completed and the Client has signed agreement of the Terms and Conditions.

2.2. The Client must inform FFPS of any changes to the information provided on the “New Client Intake Form”, including contact numbers, emergency contact details, pet’s care needs and any other pertinent information.

2.3. Bookings can be made via email, text or whatsapp message.

2.3.1. Monthly – being a continuous booking for a regular service for a regular number of days at set times, bookings must allow enough time before the start of the booking for an initial meeting and forms to be completed.

2.3.2. Ad-hoc – periodic and occasional use of services, bookings must allow enough time before service start date for an initial meeting and forms to be completed.

2.4. FFPS will provide a time slot during which walks/visits will occur, this interval may be amended in the event of unforeseen circumstances.

3.0 Payments

3.1. FFPS prices are included as part of your Welcome Pack & are also provided on the website. FFPS aims to be competitve with pricing and our prices are therefore non negotiable.

3.1.1. FFPS holds to right to review and increase/decrease prices. Clients are to be provided 2 months notice of any price changes.

3.2. All services are to be paid for in full at least 24 hours in advance. Failure to provide payment without prior arrangement will result in the service being cancelled.

3.3. FFPS accepts payment by bank transfer (in preference) or cash (bank details provided during onboarding).

4.0 Cancellations

4.1. For individual services (e.g. specific days) booked within a monthly booking or an ad-hoc booking, the Client may cancel the service 48 hours prior to the day of the service and the service will not be charged for, or a refund will be provided if already paid for or can be rolled forward to a future booking.

4.2. For monthly bookings, the Client is requested to provide at least 14 days notice of their wish to cancel the booking.

4.3. For ad-hoc bookings, the Client may cancel the service 48 hours prior to the start date of that booking.

4.4. If the required notice is not given, FFPS reserves the right to charge in full for the cancelled services.

4.5. FFPS understands that there are unexpected circumstances that cannot be anticipated and interfere with the notice periods set out in these Terms and Conditions. Please contact FFPS as soon as possible should such circumstances arise.

4.6. FFPS reserves the right to cancel any service on short notice in the event of, but not limited to, illness, accidents, extreme weather (e.g. heavy snow) and other unforeseen circumstances. In such an event, FFPS will provide as much notice to the Client as possible and services will not be charged for.

4.7. FFPS reserves the right to cancel the booking/service at any time and with immediate effect if the dog/pet does not respond well to the walker and/or other dogs/pets or if it is felt that the working relationship is becoming untenable or unworkable.

5.0 Dog Walking

5.1. All dogs being walked will undergo a trial period to ensure that they are adequately trained and socialised.

5.2. FFPS is likely to transport your dog(s) to and from suitable dog walking locations (up to approx. 30 mins) by vehicle and therefore your dog(s) should be able to travel in vehicles. FFPS will ensure the safe and secure transport of all dogs and will maintain appropriate insurance.

5.3. All dogs will be exercised on a lead unless prior agreement has been provided and is confirmed on the New Client Intake Form. Off lead exercise will remain at the discretion of FFPS.

5.4. All dogs being exercised must be fully vaccinated and on a regular flea and worm control regime and the Client will provide a copy of a valid vaccination certificate.

5.5. The Client accepts that even if their dog has been vaccinated against Kennel Cough that there is still a chance that their dog can contract Kennel Cough. The Client agrees that they will not hold FFPS responsible if their dog(s) contracts Kennel Cough while attending services.

5.6. FFPS will not provide services to dogs with any form of contagious, infectious or otherwise communicable diseases. The Client agrees to take any necessary precautions or measures to ensure that their dog is continuously free from contagious, infectious or otherwise communicable diseases. The Client further agrees to notify FFPS immediately of any contagious, infectious or otherwise communicable disease or conditions that their dog has been exposed to or is affected by. FFPS reserves the right to refuse to provide dog walking services until satisfied that the condition is resolved.

5.7. FFPS will not provide dog walking services to bitches while in season or pregnant, but Clients may choose to book a Pet Pop-In instead of a dog walk during this time.

5.8. All dogs attending FFPS must be microchipped and the Client must provide secure collars and leads, with appropriate tags.

5.9. In the event of a dog going missing, FFPS will notify the Client and advise them to come and help with a search, should a dog be missing for longer than 30 minutes.

5.10. FFPS will apply their best personal judgement in the event of extreme weather conditions (e.g. hot weather, thunderstorms, snow), or the dog becoming ill, injured, distressed, or refusing to walk, to take necessary action to ensure the safety of both dogs and walker, which may include for example (but not limited to) cutting walks short or providing an alternative Pet Pop-In Visit.

5.11. If FFPS arrive to collect a dog and the dog is visibly unwell and/or sick, or refuses the walk (e.g. due to rain), FFPS reserves the right to cancel the dog walking services, giving the dog the chance for a toilet break and immediately notifying the Client and will charge for a Standard Pet Pop-In.

5.12. FFPS tries to select green and/or woody areas for walks and dogs may get muddy, wet or dirty (including rolling in fox poo etc). FFPS will make every effort to drop off a clean dog but cannot guarantee the dogs full cleanliness or that they will be smell-free. Clients are asked to leave towels by access doors for towelling down. Clients will be notified of all poo rolling and extreme muddiness. FFPS will always remove dirty shoes etc prior to entering homes.

6.0 Pet Pop-Ins

6.1. FFPS will take necessary steps to ensure your home is safe and secure in your absence, however FFPS cannot be held responsible or any burglaries or accidents/damage caused by your dogs/pets.

6.2. FFPS will follow instructions for administering medications as directed but cannot be held responsible for complications that arise as a result.

6.3. The Client must provide all items necessary for your pet/dog to be adequately cared for in the Client’s absence. If additional supplies need to be purchased in the Client’s absence including, but not limited to, food, cat litter and medication, a receipt will be obtained, and the Client will be responsible for the reimbursement of the cost.